Job Description
Position: Account Manager, Client Success
Reports To: Director of Client Success
Location: Princeton, NJ / Hybrid
About Populus Health Technologies
Populus Health Technologies is an innovative and rapidly growing digital healthcare company based in Princeton, New Jersey and was founded in 2019. The Company is focused on connecting brands with patients and healthcare professionals (HCPs) through precision digital engagement. Populus is transforming healthcare by empowering brands to accelerate the path to treatment in clinically contextual environments—right as care decisions are being made.
Populus has three core product lines:
- Virtual Care Media – Enables brands to connect with relevant patients during virtual care visits.
- EHR Triggered Messaging – Delivers precision-targeted display and inbox messaging to HCPs during diagnosis and treatment. Patient portal messages also available.
- Custom Care – Guides consumers through product discovery, physician consultation, and prescription fulfillment in one seamless online journey.
Populus is expanding its capabilities including integrating AI-driven personalization and analytics across its product suite to further enhance engagement, efficiency, and outcomes.
Role Overview
We are seeking a highly organized and client-focused Account Manager, Client Success to join our growing team. Reporting to the Director of Client Success, you will be the primary day-to-day contact for our agency and brand clients — ensuring campaign objectives are met and client relationships are strong. You’ll work closely with Sales, Ad Operations, and Data & Analytics to deliver exceptional results
Key Responsibilities
Client Management & Development
- Serve as the primary day-to-day contact for agency and brand clients post-sale
- Lead campaign kick-off calls, establish communication cadence, and set clear timeline expectations
- Provide ongoing campaign updates and proactively escalate risks or issues
- Manage client expectations around capabilities, constraints, and deliverables
- Advocate for clients internally and with external partners
Internal Cross-Functional Coordination
- Partner with Ad Ops, Sales, Rev Ops, and Data & Analytics to align on deliverables and timelines
- Track open items across cross-functional teams and provide regular updates to leadership
- Coordinate with Ad Ops on trafficking materials and campaign execution
Campaign Oversight
- Monitor overall campaign performance and identify delivery risks early
- Ensure campaign objectives remain aligned with client KPIs throughout the flight
- Coordinate resolution paths with Ad Ops for any delivery or performance issues
- Flag and manage scope changes through the appropriate internal process
- Other duties may be required as business needs evolve.
Qualifications
- Bachelor’s degree or equivalent experience
- 3–5 years of experience in account management, client success, or digital advertising
- Strong attention to detail with excellent organizational and time management skills
- Clear, confident communicator — comfortable presenting in person and via web-based tools
- Proficiency in Excel or Google Sheets; comfortable with data and reporting
- Experience with pharma clients or agencies a plus
- Familiarity with digital advertising metrics (display, video, point of care), ad serving platforms, or analytics tools a plus
- Eagerness to learn and grow in a fast-moving, collaborative environment
Preferred Skills (Not Required)
- Exposure to ad serving platforms
- Healthcare media
- Familiarity with analytics tools like Google Analytics
- Experience with basic ad tags and monitoring
Why Populus?
You’ll work alongside a team that’s actively defining a new category in pharma media, with senior leaders who are deeply invested in developing early-career talent. You’ll get exposure to the full funnel — brand, content, demand gen, sales enablement, PR — and a portfolio of work spanning a major research franchise, original video, and category-shaping brand campaigns.